Refund policy

Refund & Replacement Policy

At Gabronics, customer satisfaction is important to us. We are committed to helping customers resolve issues involving damaged, defective, incorrect or missing products purchased through gabronic.com.

1. Eligibility for Replacement

You may contact our support team if:

  • The product arrives damaged or broken.

  • The product does not power on or charge despite following the supplied instructions.

  • An audio product has no sound or sound is missing from one side.

  • The product has a verified manufacturing defect.

  • You receive the wrong product or an incomplete order.

  • The product is materially different from its description.

Each request is reviewed based on the nature of the issue, the applicable product warranty and applicable consumer protection laws.

2. Reporting a Product Issue

If you experience an issue with your order, contact us promptly at gabronics.in@gmail.com.

Please include:

  • Your order number

  • Product name

  • Description of the issue

  • Clear photographs or a short video showing the issue, where possible

We recommend recording a continuous, unedited unboxing video showing the sealed package and its contents. This can help us investigate transit damage, missing products or incorrect shipments.

However, the absence of an unboxing video does not automatically invalidate rights available under applicable law.

3. Product Troubleshooting

Before requesting a replacement for a product that is not charging or powering on, please follow the product's instructions and, where safe and appropriate, try charging it with a compatible charger.

Do not continue using or charging a product that appears physically damaged, overheated or unsafe.

Our support team may provide troubleshooting instructions to help identify and resolve the issue.

4. Replacement Process

Once the issue has been reviewed and verified, Gabronics will determine the appropriate resolution in accordance with the applicable warranty, product terms and consumer rights.

The resolution may include:

  • Troubleshooting assistance

  • Repair, where applicable

  • Replacement with the same product

  • An appropriate alternative product, with your agreement

  • Refund, where applicable or required by law

Replacement availability depends on inventory and the nature of the issue.

5. Change-of-Mind Returns

We encourage customers to carefully review product specifications, compatibility, colors, variants and included accessories before ordering.

Change-of-mind returns or exchanges are not automatically offered unless expressly stated on the product page or approved by our support team.

This does not affect any legal rights relating to defective, damaged, incorrect or misdescribed products.

6. Warranty Coverage

Certain Gabronics products may include warranty coverage as mentioned on their respective product pages.

Warranty periods and coverage vary by product. The applicable warranty is the one specifically mentioned in the product listing or accompanying documentation.

Warranty exclusions may include accidental damage, misuse, unauthorized modifications and damage outside the product's stated protection rating, subject to applicable law.

7. Returning Products

Please do not send a product back without first contacting our customer support team.

If a return is authorized, we will provide the appropriate return instructions.

Customers should retain the original product, included accessories and packaging where reasonably possible.

8. Refund Processing

Where a refund is approved or required, it will be processed through the available original payment method or another mutually agreed lawful method.

Processing and crediting times may vary according to the payment provider or bank.

If a suitable replacement cannot be provided, we will discuss the appropriate alternative remedy.

9. Contact Information

For any return, replacement, refund or warranty query:

Email: gabronics.in@gmail.com

Website: https://gabronic.com

Nothing in this policy limits the statutory rights available to consumers under applicable Indian law.